äŒç€Ÿãèšç«ãããšããå€ãã®ééããç¯ãå¯èœæ§ãããããã®åŸãããžãã¹å
šäœãåããããšãã§ããŸãã ITãå«ããåé åã«ã¯åºæã®ãšã©ãŒããããŸãã SitronicsãSvyaznoyãTvigle MediaãA1ãªã©ã®äŒæ¥ã§ITã«15幎éæºãã£ãStas Schukinã¯ãTechnoparkã§ã¬ãŒããé¿ããæ¹æ³ã«ã€ããŠ
話ããŸãã ã ããã«ã6幎åã«Stasã¯ã«ã¹ã¿ã ãããžã§ã¯ããéçºãã圌ã®äŒç€Ÿãèšç«ããããã§å®æçã«è«è² æ¥è
ãã³ã³ãµã«ã¿ã³ããã¡ã€ã³éçºè
ãšããŠæŽ»åããŠããŸãã ã«ããã®äžã§ã¹ããŒããèªãã§ãã ããã
1.å§ããŠã¿ãŸããã
ã»ãšãã©ãã¹ãŠã®äººãæåã®ééããç¯ããŸãã圌ãã¯ãããªãã®ã³ã¢ããžãã¹ã«ã¯ãŸã£ããäžèŠãªç®¡çæé ããå§ããŸãã ãªãã£ã¹ã¬ã³ã¿ã«ãé§è»æéãã€ã³ã¿ãŒãããæ¥ç¶ããŸã å¿
èŠã®ãªãåŸæ¥å¡ã®éçšã ããžãã¹ãã³ãã¢ã¯ãã£ããã£ã®éå§åã«ã¢ã¯ãã£ããã£ã®ç¹å®ã®ã·ã§ã«ãäœæãããšããç§ã¯ãããã空ã®ç®¡çããšåŒã³ãŸãã
ããã«ããããã®ã¿ã¹ã¯ã¯ãã¹ãŠç°ãªãæ¹æ³ã§è§£æ±ºã§ããŸãã ã³ã¯ãŒãã³ã°ãã«ãã§ã§äŒãããšãã§ããèªå®
ã§æåã®ãããžã§ã¯ãã®éçºãçµç¹ããããšãã§ããŸãã å
¬åŒã®å¥çŽéšåãç¶æããããã«ãå人ã®èµ·æ¥å®¶ãšããŠããŸãã¯å人ãšããŠã§ããå¥çŽãç· çµããããšãã§ããŸã-å¥çŽãŸãã¯æ³šæã ãããŠãäŒç€Ÿãæ¯æ¥ååšããããšãåžžã«èŠããŠãããŠãã ãããããšããããçŽã ãã§ååšããŠããŠãããããã¯è²»çšã§ãã ããã§æ¥ãå¿
èŠã¯ãããŸããã
2.å°éå
ä»äºãå§ããåãããæåããäœãå°éã«ãããã決ããŸãã åžå Žã倧ããã®ã§ãäžåºŠã«ãã¹ãŠã欲ããã§ãã ããããåªãããããžã§ã¯ããäœæããã«ã¯ç¥èãšã¹ãã«ãååã§ã¯ãªãå€ãã®ç°ãªãåéã«åãçµããããã1ã€ã®ããšãäžæã«è¡ãæ¹ãé©åã§ãã æåã®10åã®ãããžã§ã¯ããããªãã®ããŒããã©ãªãªã«ãªãã®ã§ãæ
éã«ãææ
®æ·±ããå¹ççã«è¡ãæ¹ãè¯ãã§ãããã
3.ãµãŒãããŒãã£ã®æ¯æŽ
æ¯æ¥å¿
èŠã®ãªãé«åºŠãªå°éçãŸãã¯ç¹å¥ãªã¹ãã«ãæã€åŸæ¥å¡ã¯ããããããªãã§ãããã ãã®å Žåãå°é家ã«å©èšãæ±ããããããªãŒã©ã³ãµãŒãšããŠéãããšãã§ããŸãã å°èŠæš¡ãªæ°èäŒæ¥ã«ãšã£ãŠåããŠããããããããæãæåããã€ã³ã¿ã©ã¯ã·ã§ã³ã®åœ¢æ
ã§ãã çµå±ã®ãšãããé«ã絊æãè¯å¥œãªåŽåæ¡ä»¶ãåããåªç§ãªå°é家ãåŒãä»ããããšã¯ã§ããŸããããèå³æ·±ãä»äºããã人ãšããŠãããžãã¹ããŒãããŒãšããŠåœŒãã«èå³ãæã€ãããããŸããã
ååãæ±ããããšãæããªãã§ãã ããã ããããããŒãžã£ãŒãäžæµã®ã¹ãã·ã£ãªã¹ãã«é£çµ¡ããªãæ¹ãè¯ãããšããã®ã¯ãããã誀解ã§ãã圌ã¯ããªããç¡èŠããããããã«ããªããæåŠããŸãã èããªãã§ãã ãã-åžå Žã®å°é家ã«å©ããæ±ããããšãã§ããŸãã ãããŠãããªãã圌ã«æ¯æãæºåãã§ããŠãããªãã圌ã¯ããªããšè©±ããŠãã¢ããã€ã¹ããŠããããŠããããããªãã®ããã«ããããã®ä»äºãããããšãã幞ãã§ãã ãããŠééããªããç¡æã§äœããæ±ããããšãæããªãã§ãã ããã ITåžå Žã¯éåžžã«è¥ããåŸæ¥ã®ç£æ¥ãšæ¯èŒããŠèŠå¶ãäžååã§ãããäŒè°ã§å€ãã®ããšãéåžžã«ç°¡åã«è§£æ±ºã§ããŸããã³ãŒããŒã飲ã¿ãå£é ã§åæããäžç·ã«è¯ãä»äºãããŸããã äž»ãªããšã¯ãé£çµ¡å
ãæããªãããšã§ããããããã°ã圌ãã¯å€§ããªããŒãããŒã·ããã«æé·ã§ããŸãã
4.競äºã®æ¬ åŠ
ç§ãã¡ãããééãããã1ã€ã®ãããã誀解ã¯ãã競åä»ç€Ÿãããªããããªãã®ãæãã€ããã æ°åãè¯ããªããããã«éæã¡ã«ãªããŸããã
ãããã«ããã競åä»ç€ŸãããŸãã 圌ãã¯ããªãã®å°åãšé¢é£å°åã«ãããããã§ã«éçºã«ãéãè²»ãããŠããä»ã®äŒæ¥ãšç«¶äºããæºåãã§ããŠããªã6ã¶æåŸã«è¡šç€ºãããŸãã ãããã£ãŠãäž»èŠãªç®æšãäž»èŠãªã¿ã¹ã¯ãããã³äž»èŠãªå°éåéã決å®ãããããã«ã競åä»ç€ŸãèŠã€ããŠãã ããã ããªãã¯åžžã«åžå Žã«åºãŠãããªãã®åšãã§èµ·ãã£ãŠããããšã«éäžããå¿
èŠããããŸãã ãããŠãã¹ãŠãå·éã«è©äŸ¡ããŸãã 競åä»ç€ŸãããŸããã£ãŠãããªãããããåæããåŠã¶å¿
èŠããããŸãã
5.ããã»ã¹ãåçåãã
äŒç€Ÿã1ã€ã®éšå±ã«åº§ã£ãŠãã3人ã§æ§æãããŠããŠããäºãã«æçŽãæžãå¿
èŠããªããšèããŠããå Žåã§ããã§ããéãæ£åŒã«ã¿ã¹ã¯ãæ£åŒã«èšå®ããŸãã ãã以å€ã®å Žåã¯ãå°æ¥åé¡ãçºçããŸãã æåãããäœæ¥ãè¡ããã°ãã©ãã«ãŒãŸãã¯ã¿ã¹ã¯ãããŒãžã£ãŒãéžæããŸãã ãœãããŠã§ã¢ãæäŸããæå°éã®ããã¥ã¡ã³ãæ©èœã§ããæåã䜿çšããŸãã åžå Žã«ã¯ãææããã³ç¡æã®ãœãªã¥ãŒã·ã§ã³ããããããããŸãã JIRAã¯æã«çŽ10ãã«ã®è²»çšãããããŸããå°ããªäŒç€Ÿã§ãã£ãŠããšãã§ããªããéã§ãããç£æ¥ã¬ãã«ã®ç°å¢ã§ããžãã¹ãå§ããããšãã§ããŸãã
ç§ã®å°æ¥ã®è·æ¥æŽ»åã§ã¯ããç§ã¯åœŒã«èšã£ãããšããèšãåãã¯èšãèš³ã«ãªããªãã®ã§ãããã¯ãã¹ãŠå¿
èŠã§ãã èšèã¯å¿ããããèšæ¶ã¯æ¬ºãããŸãã ãŸããã¿ã¹ã¯ãããŒãžã£ã§èšå®ãããã¿ã¹ã¯ã¯ã©ãã«ãè¡ããŸããã
6.å¢ããä¿ã€
ããã¯éåžžã«éèŠã§ãã ãã®ãããªãã®ããããŸã-ãããã»ã¹ç²åŽãã ãããžã§ã¯ããæããšã«ã幎ããšã«ç¶ããšãããããæ±ã人ã
ã¯åŽåçç£æ§ãã»ãŒææ°é¢æ°çã«äœäžãããããªç²åŽãèç©ããŸãã ãããé²ãã«ã¯ãåŸæ¥å¡ã顧客ãããŒãããŒã«é²æã瀺ãæ©äŒãèŠã€ããŠãã ããã
ããã¯ãããã€ãã®ã¹ããŒã¿ã¹ãå€æŽããããšã§éåžžã«ç°¡åã«å®è¡ã§ããŸãã ããšãã°ããç§ãã¡ã¯äŒã£ããããæžãçãããããå
šå¡ã«éã£ãããªã©ããããžã§ã¯ãã®ã¹ããŒã¿ã¹ã®å€æŽã«ã€ããŠãã¹ãŠã®åå è
ã«éç¥ããå¿
èŠããããŸãã ãããžã§ã¯ãã®ããçš®ã®ãã€ã«ã¹ããŒã³ããããªãªãŒã¹ã®ãªãªãŒã¹-å¿
ãããã«ã€ããŠæžããŠäŒããŠãã ããã ããã¯éåžžã«éèŠã§ãã èªåã®ç¿æ
£ã身ã«ä»ããŠãã ãããå°æ¥çã«ã¯äœåºŠã圹ç«ã¡ãŸãã
7.éèŠãªäººãšåãã«è¶³ããªã人
å°ãæ®é
·ã«èŠãããããããŸããããããªãã¯ãã€ãå€ãã®ããšã話ãã決å®ãããªã人ã
ã«å²ãŸããŸãã ããã¯ç¹ã«ãæçŽãæžããŠäŒè°ãå¿
èŠãšãã顧客æ
åœè
ã«åœãŠã¯ãŸããŸãã 倧äŒæ¥ã®15人ã®äŒè°ã§äœæéãè²»ãããŸãããããã§ã¯æè¡è
ããããŒãžã£ãŒãããŒã±ãã£ã³ã°æ
åœè
ããã¶ã€ããŒãªã©ãäºãã«è©±ãåããããªãããäœããå¿
èŠãšããŸããã
人ã決å®ã«åœ±é¿ãäžãããæçµçã«åŸããéã«è²¬ä»»ãè² ããªãå Žåã¯ããã®äººãžã®é£çµ¡ãšçŸ©åãæå°éã«æããããã«ããŠãã ããã 倱瀌ã§æªãããŒãããŒã®ããã«èŠããªãããã«ãéä¿¡ã§äžå®ã¬ãã«ã®æŽ»åãç¶æããã¹ããŒã¿ã¹éäŒãŸãã¯ã¹ããŒã¿ã¹ã¬ããŒãã§éç¥ããŸãã ãããã決å®ãäžããªã人ã¯ãæŠããŠããªãã«ãšã£ãŠåœ¹ã«ç«ããªãã
8.äŒç€Ÿã®ç¥èããŒã¹
äŒç€Ÿãé·æã«ããã£ãŠçºå±ãããåç¶ããããå Žåã¯ãå²åŠã®åºç€ãšãã¹ãéåžžã«éèŠãªãã€ã³ãã§ãã æå°èŠæš¡ã®ã¹ã¿ãŒãã¢ããã§ããäŒç€Ÿã®å±¥æŽãè«è² æ¥è
ãåŸæ¥å¡ãè«è² æ¥è
ãé£çµ¡å
æ
å ±ããããžã§ã¯ãææžãä»æ§ãªã©ã®å±¥æŽãèç©ããç¬èªã®ç¥èããŒã¹ãå¿
èŠã§ãããã®ããŒã¿ããŒã¹ãžã®å
¥åãæ©ããªãã»ã©ãç°¡åã«ãªããŸãããµããŒãããã
æ®å¿µãªããããã·ã¢ã®ITæ¥çã§ã¯ãå€åœäŒæ¥ãšã¯ç°ãªããå€ãã®ããšãèªå®
ã§è¡ãããŠããŸãã ITã«ãããåœç€Ÿã®ã¯ãŒã¯ãããŒã¯ãå¿
é ã®èŠå¶ãä»æ§ãGOSTããã³TKãžã®æºæ ã«ãããããããå·¥æ¥çç£ã®ã¯ãŒã¯ãããŒãšæ¯èŒããããšã¯ã§ããŸããã åæ§ã®ã¢ãããŒããæ©ãã«å§ãããšãç掻ããããããªãããããžã§ã¯ãã«æ»ãã®ãç°¡åã«ãªããŸãã ãã®ãã¬ããžããŒã¹ã«ã¯ãå°æ¥ã®ãããžã§ã¯ãã§åœ¹ç«ã€å¯èœæ§ã®ããã¢ã€ãã¢ãã¢ã€ãã¢ãä¿åããããšããå§ãããŸãã
9.å¥ããèœå
ç§ãã¡ã¯äººã
ãããŒãããŒãéšäžãšå¥ããªããã°ãªããŸããã åžžã«ããã«åããŠãã ããã 芪ããå人ã§ãããæããããã§ãã·ã§ãã«ãªåŸæ¥å¡ãããªããé¢ããŸãã ãŸãã¯ã圌ããããªãã®ããã©ãŒãã³ã¹ã劚ãããªãã°ãããªãã¯åœŒããææŸããªããã°ãªããŸããã 誰ããç¥ã£ãŠããå°ããªã«ãŒã«ã§ããããã£ãã«åŸããªãã芪ããå人ãé
å¶è
ãåäŸã䞡芪ãšäžç·ã«åããªãããã«ããŠãã ããã çç£é¢ä¿ãå人çãªé¢ä¿ã劚ããããå人ãããžãã¹ã劚ããããã§ãã
10.ããŒã å
ã®åã®èª¿æŽ
åžžã«ããŒã å
ã®åã®æŽåæ§ãæ³åããå€ãã®ããšãããŠããäž»èŠãªåŸæ¥å¡ãéåžžã«éèŠãªãããžã§ã¯ãããé¢ããå Žåã«ã©ããªãããèããŠãã ããã ããã¯å¶ç¶ïŒããšãã°ãé·ãç
æ°ã®ããïŒãŸãã¯æå³çã«èµ·ããå¯èœæ§ããããŸã-圌ã¯ç²ããŠãããããé«ã絊æããã³/ãŸãã¯ããè¯ãæ¡ä»¶ãæäŸãããŸããã ãããã£ãŠãããŒã ã¡ã³ããŒã®ããããïŒèªåãå«ãïŒãéè·ãäœåãªããããå Žåã«ãããŒã ã¡ã³ããŒã®è² è·ãã©ã®ããã«åé
åããããåžžã«æ€èšããŠãã ããã
11.éèã®ã¹ããã¯
ãããžã§ã¯ããéå§ããå ŽåïŒæ³šææãŸãã¯èªåçšïŒã6ãæéç¶ç¶ããŠäœæ¥ããããã«ãåžžã«ãã®ãããªéé¡ãçšæããŠãã ããã äœã§ãèµ·ãããŸãã å¥çŽã§èŠå®ãããŠããæ¯æããé
ããããå®å
šã«åæ¢ãããããããšããããŸãã ãããŠãããªããããªãã®ååãå±éºã«ããããŸãã åŸæ¥å¡ãšããŒãããŒãããŠãåžå Žã§è©å€ãç¶æãããå Žåã¯ãè¿ãå°æ¥ã«é¡§å®¢ãããéãåãåã£ãŠããªããŠããå®äºããäœæ¥ã«å¯ŸããŠæ¯æããã§ããããšãåžžã«ç¢ºä¿¡ã§ããŸãã
12.é補é è²»
èªåã®ããžãã¹ãå§ããå€ãã®äººãç¹ã«è¥ããšã°ãŒã¯ãã£ãã¯ãéçç£ã³ã¹ããéå°è©äŸ¡ããåŸåããããŸãã ãµã€ããéçºããã¿ã¹ã¯ãå°çãããšããŸãããã ããªããæ°ããïŒ
- ç§ã¯ãã¶ã€ããŒã«åãæããŸã
- ããã°ã©ããŒ2
- ç§ã¯èªåã§5ã€åããŸã
- 25ãã«ãããããšãã客æ§ã«äŒããŸãã
å®éããã®ãããžã§ã¯ãã®è²»çšã¯ãã¹ãŠ30ã§ããããã±ããããè¿œå æéãæ¯æãå¿
èŠããããŸãã ããã¯ãè³éãæ¯æãã ãã§ãªãããžã§ããè£
åãããšããäºå®ã«ãããã®ã§ããæ©åšããœãããŠã§ã¢ã家å
·ã賌å
¥ããåºåŒµããã£ãŒã«ãã€ãã³ããªã©ã«ãéãæããŸããè²»çšã
äžå°äŒæ¥ã«ãšã£ãŠã¯ããããã®ã³ã¹ãã®éã¯ããããžã§ã¯ãã®å·¥æ°ã®2åãã3åã«ãªãå¯èœæ§ããããŸãã ããæçããäŒæ¥ã§ã¯ãããšãã°10人ãš20人ã1å°ã®ã¯ãŒã©ãŒã䜿çšã§ããããããã®ãããªè²»çšã®å²åã¯å€æ°ã®åœ±é¿ã«ããäœããªããŸãã ãããã倧äŒæ¥ã§ãéçç£ã³ã¹ãã¯15ã30ïŒ
ã®ã¬ãã«ã®ãŸãŸã§ãã
13.æ¥ãã§æ¯æããŸãã
ã©ããªã«å·ç¬çã«èãããŠããæ¥ãã§è«æ±æžã®æ¯æããããªãã§ãã ããã ããã¯ã人ã欺ããŠæ¯æããé
ãããå¿
èŠããããšããæå³ã§ã¯ãããŸããããå°ãåŸã§ãããè¡ãããšãã§ããå Žæã§åæããããªãã§ãã ããã çµå±ã®ãšããããéã¯æ¥éã«å®ããªã£ãŠããŸãã ããã«ãæªæãã®è«æ±æžã«ãããè«è² æ¥è
ãããŒãããŒã¯ã泚æããäœæ¥ãè¿
éãã€å¹ççã«å®è¡ã§ããŸãã
åãããšã顧客é¢ä¿ã«ãåœãŠã¯ãŸããŸãã åãã£ãŠæ¯æãããŠããªãããšã¯çµ¶å¯Ÿã«ããªãã§ãã ããã ãŸãã¯ãå°ãªããšã圌ãã¯éåžžã«è¯ãæ¯æããçŽæããŸããã§ããã ããªããæäŸããè¿œå ã®ãµãŒãã¹ãè©äŸ¡ãã人ã¯ããŸããã 顧客ã«1ã€ã®ãµã€ããäœæããããšãçŽæãããã2ã€ã®ãµã€ããäœæãããããã©ãã»ã©çŽ æŽããããšèšã£ããšããŠãã圌ã¯ãŸã 1ã€ã®ãµã€ãã«å¯ŸããŠæ¯æããŸãã
14.ãœãããŠã§ã¢ã®è³Œå
¥
ç¹ã«åæ段éã§ã¯ããœãããŠã§ã¢ã«ãéããããªãã§ãã ããã çµç¹ã®éåžžã®éçšã«å¿
èŠãªãã®ã¯ãã¹ãŠããµãã¹ã¯ãªãã·ã§ã³ãŸãã¯ç¡æã§å©çšã§ããããã«ãªããŸããã è€éã§é«äŸ¡ãªãœãããŠã§ã¢è£œåã2ã3æ¥éå¿
èŠãªå Žåã¯ãè©Šçšæéã䜿çšããŠãã ããã ããšãã°ããã¶ã€ããŒã¯Photoshopçšã®ãã£ã«ã¿ãŒãå¿
èŠã ãšèšãããããã賌å
¥ããå¿
èŠãããããã®è²»çšã¯1,500ãã«ã§ãã åæã«ã圌ããšä»äºãããã®ã«30åããããŸãã ãã®å Žåããã®è£œåã®æ³çè©Šçšæéã䜿çšããããšããå§ãããŸãã ããã¯éåžžã«å·éã«åããªããã°ãªããŸããã
15.ã¢ãã£ãªãšã€ãããã°ã©ã
倧äŒæ¥ã®ã¢ãã£ãªãšã€ãããã°ã©ã ã¯ãäžå°äŒæ¥ã«ãšã£ãŠéåžžã«æçã§ãã ããšãã°ãMicrosoftã¯æ°èäŒæ¥åãã«å€ãã®ããŒãããŒã·ãããæäŸããŠããŸããã ãœãããŠã§ã¢ããã¹ãã£ã³ã°ãããã³ãã¬ãŒãã³ã°ããã°ã©ã ã®åªåŸ
äŸ¡æ Œã«é¢é£ããŠããŸãã å€ãã®å€§èŠæš¡ãã³ããŒã«ã¯ããã®ãããªãµããŒãããã°ã©ã ããããŸãã æ°è»œã«äœ¿çšããŠãã ããããã€ã§ãé¢çœããã®ãèŠã€ããããšãã§ããŸãã
16.åŸæ¥å¡ã®éçš
äŒç€Ÿã§æ°ãã圹è·ãéãããšã¯è€éãªããã»ã¹ã§ãããå°ããªäŒç€Ÿã«ãšã£ãŠããã¯äžè¬çã«éèŠã§ããããšãåžžã«èŠããŠãããŠãã ããã ããªãã人ãéãããšã«ããå Žåãããªãã¯åœŒãå°ãªããšãæ¥å¹Žã«äœãããããç¥ã£ãŠããå¿
èŠããããŸãã ããã¯ã人ãããªãã«å€±æãããããããªãéåžžã®æéã§ãããããªãã¯ããªããéäžã«ããªãããšãç解ã§ããŸãã ãã ããå·ã§ããžã·ã§ã³ããªãŒãã³ããå Žåã¯ãä»åŸ1幎éã®ãã®ããžã·ã§ã³ã®èŠéãã確èªããå¿
èŠããããŸãã
17.圹å²ã®ãããã³ã°
éçç£çãªåœ¹å²ãçµã¿åãããŸãïŒéçšã管çãããã«ã¯ãããžã§ã¯ã掻åã ãããžã§ã¯ãã¯ã»ãšãã©ãããŸããããã»ãšãã©ã®å ŽåãCEOãããŒããã¶ã€ããŒããããžã§ã¯ããããŒãžã£ãŒã«ãªãã顧客ãšäŒãããšãã§ããŸãã
ãã¡ãããCEOãšå®
é
䟿æ¥è
ã®äž¡æ¹ã«ãªãã®ã¯æãã§ãã ç¹å®ã®äºææ§ã®ãªã圹å²ã¯ãã¹ãŠå€éšå§èšããå¿
èŠããããŸãã äŒèšå£«ãå®
é
æ¥è
ã«ãªã代ããã«ãéçºãã£ã¬ã¯ã¿ãŒãšããŠåãæéã®20ïŒ
ãè²»ããããšããå§ãããŸãã å°ããªäŒç€Ÿã«ãšã£ãŠããã¯å€§ããããšã§ãã ãããããªããšãããŸããã£ãŠããŠãã6ãæåŸã«ã¯å±æ©ã«é¥ããŸãã ãããŠã1幎ã§ãã¹ãŠãããã«æªåããŸãã ãããã£ãŠãæéã®20ïŒ
ã¯æèãã¢ã€ãã¢ãäœããæé©åããæ¹æ³ãæ°ããããšãè¡ãæ¹æ³ãããŒãããŒã·ããã確ç«ããæ¹æ³ãä»äºã®è³ªãæ¹åããæ¹æ³ã«å°å¿µããå¿
èŠããããŸãã ãããã£ãŠãããªãã¯èªåèªèº«ãè¯å¥œãªç¶æ
ã«ä¿ã¡ãããªãã®ããžãã¹ã¯æé·ã®ããã®ãã倧ããªå¯èœæ§ãæã€ã§ãããã
18.æ¥ä»
äŒç€Ÿã®æåã®äººãšããŠãããªãã¯ãã®ãã¹ãŠã®ééãã«å¯ŸããŠè²¬ä»»ãããããšã«æ³šæããŠãã ããã éå¹çæ§ã®äž»ãªåºæºã¯ã顧客ãžã®æéå
ã®çŸ©åãå±¥è¡ã§ããªãããšã§ãã ãããããªãèªèº«ã®ãããžã§ã¯ãã§ãã£ãŠããããªãã¯æéãå®ããªããã°ãªããŸããã ããã©ãŒããŒãèããªããªã¹ã¯ãåžžã«èæ
®ããŠãã ããã éçºè
ã®èŠç©ãããç¹ã«ã¹ãŒããŒãããã§ãã·ã§ãã«ã§ã¯ãªãå Žåã¯æ³šæããŠãã ãã-çµéšã®æµ
ãéçºè
ã¯èªåã®é·æãé倧è©äŸ¡ããåŸåããããäœãã§ããŠäœãã§ããªããã«ã€ããŠãã°ãã°èª€è§£ãããŸãã
éçºè
ãšçžè«ãã圌ã®æèŠãèæ
®ããŸãããèªåã§æ±ºå®ããŠãã ããã æè¡çåŽé¢ãç解ããåé¡ã®æ¬è³ªãç解ããèªåãéãæããŠãã¿ã¹ã¯ãå®è¡ããã¿ã€ãã³ã°ãŸãã¯å¯èœæ§ã«ã€ããŠæ±ºå®ãäžããŠãã ããã
ãšããã§ãåºãèŠéãæã€ããååãªæè¡çã¹ãã«ã®ãªããããŒãžã£ãŒãããŸãã ãããŠãéçºè
ããããã¯ã§ããŸããããšèšããšãã圌ãã¯çããŸãïŒãããããFacebookã¯ããŸãããã ãããŠãéçºè
ã¯ãããã©ã®ããã«è¡ãããŠããããæãå§ããŸãã
ã¯ãããããŠãç¹ã«å°ããªããŒã ãæ°èäŒæ¥ã§ã¯ãé¡ã§äººã
ãããã·ã¥ããããšããªãã§ãã ããã 1人ã®éçºè
ã2æ¥éã§ãããè¡ããšèšã£ãå Žåãããäžæ¹ãéé£ããªãã§ãã ããããMishaã¯2æ¥éã§ãããè¡ããšèšã£ãŠããã5æ¥éã§çŽæããŸããã ã ãããããªãã¯äœãè¯ãããšã«ã€ãªããããšã¯ãããŸãã競åç¶æ³ãäœæããŸãã ãã®ãããªããšãæ©ã段éã§æ¢ããããšãã§ããªããã°ãªããŸããã
19.èª å®ã
ã»ãšãã©ã®å Žåãåæ段éã§ã¯ãã¹ãŠãæªãç¶æ
ã«ãªããŸãã ããªãã«ã¯æéããªãããéãã©ããã§æ¶ããŠããããã«èŠããŸããå®éãã©ããã§æ¶ããŸãã äž»ãªããšã¯ãèªåèªèº«ãšäžç·ã«åã人ã
ã欺ãããšã§ã¯ãããŸããã
顧客ã«èªåã ãã®ãã®ã§ãããä»ã®èª°ãããªãã«èå³ããªãããšã顧客ã«äŒããå¿
èŠã¯ãããŸããã 1é±é以å
ã«æéããããæéããªãå Žåã¯ãããã»ã¹ã®é¡§å®¢ãšåå è
ã®äž¡æ¹ã«å
šå¡ã«éç¥ããããšããå§ãããŸãããããã§ãéã«åãããã«ããŠãã ããã ããã¯éåžžã«éèŠãªè©å€ã®ç¬éã§ãã ããªããäžåºŠçŽæããŠãããªãã£ãããäºåºŠç®ã¯ããªããä¿¡ããªãã§ããããäžåºŠç®ã¯ããªããšäžç·ã«åããªãã§ãããã ç¹ã«é¡§å®¢ãã«ãªã¹ãçãªãªãŒããŒãæã€å€§äŒæ¥ã®å Žåã¯ãæ£çŽã§ããããšã¯å¿
ããã容æã§ã¯ãããŸããã 圌ã«èšãã®ã¯é£ããã§ãããïŒãããªãã¯ç¥ã£ãŠãããç§ãã¡ã¯ã©ãããããã誀解ããŸãããã ãããããããå®è¡ããŠãæ£çŽãªç·ãšããŠæŽå²ã«æ®ãã®ã¯ã倱æããŠçœ°éãç§ãã顧客ã倱ãããã¯ãŸãã§ãã
æ倱ãæ£çŽã«èšé²ããã®ã¯ããã«å°é£ã§ãã ãããã«ãããã©ã®ããã»ã¹ã«ãããŠããããªãã¯ã©ãã«æ»ã£ãŠããªãã®ããç¥ãå¿
èŠããããŸãã ãããžã§ã¯ããçµäºããåã«ãã©ãã ãã®ãéãç¡é§ã«äœ¿ã£ãŠãæ§ããªããšæã£ãŠããããããªãŒãºãŸãã¯ãã£ã³ã»ã«ããããäºåã«èšç®ããŠãã ããã èšå€§ãªæ°ã®ãããžã§ã¯ãã財æ¿é£ã«é¥ãã®ã¯ãã¯ãªãšã€ã¿ãŒããããŒãžã£ãŒãæééãã«ç«ã¡æ¢ãŸãåãèŠã€ããããªãããçµéšãç¥èãäžè¶³ããŠããããã§ãã
ããšãã°ãäºç®ã®30ïŒ
ãè²»ãããŠããããžã§ã¯ãã決ããŠåçºãããããéãè¿ããªãããã«èŠããå Žåãèããã«thinkingããŸãã«ããããžã§ã¯ããçµäºããŠå¥ã®ãããžã§ã¯ãã«ç§»ããŸãã æéãåŽåããéãç¯çŽã§ããŸãããäœåºŠãæè¬ããŠããŸãã
ããªãŒã©ã³ãµãŒãšç°ãªãããŒã ã§åãå°èŠæš¡ãªéçºäŒç€Ÿã«å
žåçãªãåã®2ã€ã®ç¶æ³ã«è¿ãå¥ã®ç¶æ³ã ããªãã¯äœãããªãã£ããããªãã£ãããŸãã¯äžååã ã£ã-ããããããªãã¯ä»ä»äºã®çµæãçºè¡šããæºåãã§ããŠããŸããã ãããŠã圌ãã¯ããªãã«æ¬¡ã®ããã«æžããŸãïŒããå
æ°ã§ããïŒãããŸãã¯é»è©±ã鳎ããããªãã¯ãšãŠãæ¥ãããããŠæãã£ãŠããªããæ¶ããæ°æ¥åŸã«é»è©±ããããŸãã ããã¯ã人çãšåŠæ ¡ã®äž¡æ¹ã§èµ·ãããŸãã ãã®éªã ããŸå¹æã¯ãããªãã®è¯ãåãçµã¿ã®å€ããå°ç¡ãã«ããããšããããŸãã åé¡ã¯è¡ãæ¥ããŸãããããªãã¯ãããªãã«äŸåããŠããããŸãã¯ä»äºã®çµæãåŸ
ã£ãŠãããããªããåã人ã
ãšåžžã«é£çµ¡ãåãåãå¿
èŠããããŸãã ãããåç®äžã§ãã£ãŠãã圌ããç©äºã管çããªãããã«ããããŠcallããããã«ããªããåŒã³åºãå Žåã§ã-æããŠã¯ãããŸããã
20.è©äŸ¡
ãããŠæåŸã®ãããããªãŒããŒã«ãšã£ãŠéèŠãªã®ã¯ãæ Œä»ãã·ã¹ãã ãéçºãããããžã§ã¯ãããšãäºæ¥ããšã«è©äŸ¡ã·ã¹ãã ãåžžã«è©äŸ¡ããããšã§ãã ã¯ãããŒã賌å
¥ããããšã§èªåã«æè¬ããããšãã§ããŸãã5ãã100ãã€ã³ããå
¥ããããã¯ãããŒãäžããã«25ãã€ã³ããå
¥ããããšãã§ããŸãã ããããCEOãŸãã¯ãããŒãžã£ãŒã¯äŒç€Ÿã®éèŠãªåŸæ¥å¡ã§ãããããäœæ¥ãè©äŸ¡ããããšã¯éåžžã«éèŠã§ãã ãŸããå°ããªäŒç€Ÿã§ã¯ãçµç¹ã®æåã®60ïŒ
ã圌ã«ããã£ãŠããã圌ã®å¹çãé«ããããã®åœŒã®çµ¶ãéãªãä»äºãæåã®éµã§ãã
責任ãè² ãã誀ç®ãæ¢ããŠããã«åãçµãã»ã©ã次åã¯èªåèªèº«ã称è³ããçç±ãå¢ãã次ã®ãããžã§ã¯ãã¯ããè¯ããªããŸãã